The scheduled maintenance is completed and everything is working as expected. We are re-enabling the remaining backgound services and will continue to monitor but any issues from now should be reported via our Support Portal, https://support.kornitx.net/portal/en/home.
Posted Mar 06, 2023 - 06:17 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 06, 2023 - 05:00 UTC
Scheduled
During this time, all services will be unavailable with the exception of our SmartLinks and SFTP Service. Customers will still be able to place orders via our SmartLinks except where real-time data is required from our Platform, for example via our External Pricing API (EPA).
During the maintenance period, all versions of our portal will display a holding page indicating the Platform is under maintenance. In addition, any requests sent to our APIs will receive an HTTP 503 response indicating the service is unavailable. Our SFTP server will remain operational so CSV/XML files can continue to be sent to the server. These will be processed through our Platform once the maintenance period has been completed and services are back online.
Please subscribe to further updates regarding this maintenance via this System Status Dashboard. We will advise via this dashboard when the maintenance is complete and services have been restored.
This maintenance is necessary as we are migrating our database to the cloud in order to improve the performance and scalability of our platform. We apologise for any inconvenience.
For more information, or if you have any questions, please contact the KornitX Support Team via our Support Portal (https://support.kornitx.net/portal).
Posted Mar 01, 2023 - 17:30 UTC
This scheduled maintenance affected: Supplier Integrations (Generic Filesystem) and Platform Core (London - UK), Artwork and Asset Generation (Global).